Frequently asked questions

We offer free local home delivery across the Chicago area (free over $50, $6.99 under) and flat-rate nationwide shipping everywhere else (free over $149). Enter your ZIP at checkout — if you qualify for local delivery, you can pick a date and time window.

Local Chicago orders placed before 2:00 PM CT can be delivered same day; after 2 PM, next day. Nationwide orders ship the same day when placed before 2 PM CT and typically arrive in 3–7 days depending on the shipping speed you choose.

One simple flat rate anywhere in the USA, and it's completely free on orders of $149 or more. Local Chicago delivery is free over $50.

Simply create a free account and you're automatically enrolled at Bronze tier. You start earning points on your very first order.

Points are based on your order total (after discounts) multiplied by your tier rate. For example: a $100 order at Gold tier (12%) = 1,200 points = $12 in cashback value.

You upgrade immediately when your annual spending crosses a tier threshold. Reach $1,000 in a calendar year and you instantly become Silver, earning 8% on all future orders that year.

On January 1st your annual spending and tier reset to Bronze, but your points balance carries over into the new year.

Yes — you can stack points redemption with coupon codes. Apply your coupon first, then redeem points for an additional discount.

Because we sell food, returns are limited: damaged, defective, or incorrect items get a full refund or replacement within 48 hours, and unopened non-perishables can be returned within 7 days. See our Returns & Refunds page for full details.

Approved refunds are processed to your original payment method within 5–10 business days. Contact us within 48 hours of delivery with photos for any damage or quality issue.

Sign in to view orders, track rewards, save shopping lists, and update your details any time from your account dashboard.