Privacy Policy

We are committed to protecting your personal information and your right to privacy. We only collect information necessary to provide you with excellent service, and we never sell your data to third parties. Period.

Information you provide — when you create an account, place an order, contact us, subscribe to our newsletter, use the chat assistant, or leave reviews.

Information collected automatically — device and usage data, shopping behaviour, session information, and approximate location, gathered when you visit the site.

Payment information — payments are processed securely by Stripe. We do not store complete credit card numbers.

• Process and fulfil your orders, take payment, and arrange delivery or shipping
• Send order confirmations, receipts, and updates
• Respond to customer service inquiries and manage your account
• Understand shopping patterns to improve our products, site, and recommendations
• Maintain security and prevent fraud

We use cookies and similar technologies to keep you logged in, remember your preferences and cart, analyse traffic, and personalise your experience. Most browsers let you accept, reject, or delete cookies — though disabling them may affect site functionality.

If you add items to your cart but don't check out, we may save your cart and send a reminder (with an occasional discount) if we have your email. Based on your browsing and purchase history, we may show personalised product recommendations. Anonymous visitor analytics help us understand and improve the experience.

• Access & update: view and edit your information in account settings any time.
• Delete your data: email privacy@eindiangrocery.com; we delete within 30 days except where law requires retention.
• Opt out of marketing: adjust email preferences or email unsubscribe@eindiangrocery.com. You'll still receive transactional emails.
• California (CCPA): rights to know, delete, and opt out of any sale of personal information — and we don't sell data.

We use secure hosting, access controls, and PCI-compliant payment processing to protect your data. We retain information only as long as needed to provide our services and meet legal obligations; order history may be kept up to 7 years for tax and legal compliance, after which data is securely deleted or anonymised.

Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided us data, contact us and we will delete it.

Our site may link to third-party websites whose privacy practices we don't control. Our services are based in the United States; if you access the site from abroad, your information will be processed in the U.S.

We may update this policy from time to time and will post the new version here, notifying you by email of significant changes. Continued use after changes take effect constitutes acceptance.