Returns & Refunds
Due to the nature of food products, we keep a limited but fair return policy — and we make it right when something goes wrong.
What we accept
- Damaged or defective items: full refund or replacement within 48 hours of delivery.
- Incorrect items shipped: full refund or replacement.
- Quality issues: contact us within 48 hours with photos for evaluation.
- Unopened, non-perishable items may be returned within 7 days.
Non-returnable items
For safety and hygiene, the following cannot be returned:
- Perishable goods (fresh produce, dairy, frozen items)
- Opened food products
- Custom or special orders
- Items purchased with promotional discounts (unless defective)
Refund process
Approved refunds are processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Need to report an issue?
Email us at sales@eindiangrocery.com or use our contact form. We're an online store serving the Chicago area and shipping nationwide.